Citrix Connection Quality Indicator

In complex environments, where distributed applications are deployed across the network utilizing numerous physical servers and workstations, connectivity can be reduced in general and/or per session basis. Citrix Connection Quality Indicator is a tool which provides feedback to the user when the network has been reduced to the point that the user’s experience is degraded. Displaying this information to the end user will improve overall user experience and reduce the number of calls to our customers’ help desks for network related user experience issues.

Sometimes end users complain that their Citrix applications or desktops are “slow today.” Citrix XenApp and XenDesktop are usually the first suspects when the user experience is not on par with expectations. This results in a higher than usual number of calls for the IT team, who then have to investigate Citrix environments, as well as their network, hardware, and so on. In most cases, the problem is caused by something other than Citrix.

Citrix Workspace Services – Supportability Team has introduced the end user-facing Citrix Connection Quality Indicator that gives users a better understanding of what is happening with their connection to a Citrix environment. As a result, they are able to adjust their expectations based on the notifications provided by the tool. Even when a device shows a strong network connection (e.g. all 5 bars on WiFi), that may not be a true representation of what is happening between the user’s device and the Citrix environment. The Connection Quality Indicator shows the correct indication of the connection strength to Citrix XenApp and XenDesktop.

The Connection Quality Indicator is an independent package that can be downloaded from Citrix Knowledge Base article CTX220774.
It needs to be installed on the Windows machine where the VDA is installed. The indicator shows notifications to the user when there is a change in the connection quality, for applications and desktops delivered by XenApp and XenDesktop.

CQI-high

CQI-Weak

cqi-poor

Source: Citrix Blogs and Citrix Support pages

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