Troubleshooting with Windows Server SysInternals and Citrix Supportability Pack

There are two troubleshooting tool suites available by Microsoft and Citrix, which include most of the frequently used tools for troubleshooting, Windows SysInternals and Citrix Supportability Pack. These are the tools which the average administrator will find handy for their day to day operations and troubleshooting needs.

Windows SysInternals

Troubleshooting with the Windows Sysinternals Tools is the official book on the Sysinternals tools, written by tool author and Sysinternals cofounder Mark Russinovich, and Windows expert Aaron Margosis. The book covers all 65+ tools in detail, with full chapters on the major tools like Process Explorer, Process Monitor, and Autoruns. In addition to tips and tricks in the tool chapters, it includes 45 “Case of the Unexplained…” examples of the tools used by users to solve real-world problems. Buy the book today and take your Windows troubleshooting and systems management skills to the next level. More details can be found at: The full SysInternals suite documentation can be downloaded from The actual SysInternals suite tools can be downloaded from

Sysinternals Live is a service that enables you to execute Sysinternals tools directly from the Web without hunting for and manually downloading them. Simply enter a tool’s Sysinternals Live path into Windows Explorer or a command prompt as<toolname> or \\\tools\<toolname>. You can view the entire Sysinternals Live tools directory in a browser at

Citrix Supportability Pack

The Supportability Pack is a collection of popular tools (57 in total as of v1.5.0) written by Citrix engineers to help diagnose and troubleshoot XenDesktop/XenApp products. The tools are cataloged by features and components to make it easier to find and use, and the addition of Supportability Pack Updater makes the Pack self-updatable. Early versions of the Pack serves as a launch pad for efforts to raise awareness, improve accessibility, and promote use of internal troubleshooting tools. In subsequent updates of this pack the spotlight will shift to creation of new tools based on prevalent customer scenarios and your feedback. The tools in this pack are not intended to replace system administration features that XenDesktop/XenApp provides for day-to-day system management. This collection of tools are specialized utilities for advanced troubleshooting in very specific areas. Therefore Citrix Administratos should use the tools available in the Citrix Supportability pack in conjunction with the available Citrix consoles for each product, such as Citrix Studio, Citrix Director, Storefront mmc console and Netscaler HTTP/SSH consoles.
The Citrix Supportability Pack is available for download from (MyCitrix credentials needed for download).



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