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How to resolve Citrix Storefront error “Gateway data from the request and the authentication token are not matching”

Case

You notice the following error in the Citrix Storefront server event logs: “Gateway data from the request and the authentication token are not matching”. This however does not necessarily mean that there will be an end-user issue when launching a Citrix VDA resource.

Solution

Carry out the following steps:

  1. Confirm that “Authentication Method” in enabled on both “Authentication” as well as “Receiver for Web” node in StoreFront.
  2. In StoreFront > NetScaler Gateway node > Change General Settings, remove the SNIP/MIP (unless it is necessary).
  3. If using single FQDN for StoreFront and NetScaler Gateway, ensure that the internal beacon is configured instead of using Service Address.
  4. Navigate to Store and select Configure Store settings > Advanced Settings. Once there you uncheck Require token consistency option as shown below.

You can find more detailed guidance and step-by-step procedures for analyzing and troubleshooting Citrix Virtual Apps and Desktops organized by category in my Citrix Virtual Apps and Desktops Troubleshooting e-book.

Sources

https://support.citrix.com/article/CTX206386

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