Introduction While monitoring monthly Azure costs and Azure resource performance, administrators often face questions about Azure resource availability. Service Level Agreements are formal agreements between Microsoft and it customers. These agreements dictate the availability levels of each Azure service. Two of the most common Azure services are Virtual Machines (IaaS) and Azure App Service (PaaS). … Read more
The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and connectivity. A summary of SLA for individual Azure services is presented below, based on official Microsoft documentation (https://azure.microsoft.com/en-us/support/legal/sla/). A detailed list of the SLA of all Microsoft Online services can be found in a single document available for download at: http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=3&DocumentTypeId=37 Compute Virtual Machines For … Read more
Citrix Cloud is designed using industry best practices to achieve cloud scale and a high degree of service availability. Citrix’s goal is to maintain at least 99.9% availability in any 30 calendar day period. Service interruptions and scheduled maintenance can be monitored on an ongoing basis at http://status.cloud.com. Limitations The calculation of this Service Level Goal … Read more
