How to create a no-reply mailbox in Exchange Online

Table of Contents

Case #

You have been requested to create a no-reply mailbox in your Microsoft365 organization. This article provides high level guidance on how to create a no-reply mailbox in Exchange Online.

Solution #

Creating a no-reply mailbox in Exchange Online can be accomplished by either of the following methods.

  1. Method 1. Create a shared mailbox (no license required). This allows you to attach this shared mailbox under any number of licensed mailbox users but does not allow SMTP auth (see, ie you must use a licensed mailbox user to send emails on behalf of the shared mailbox, but this could result in your emails marked as spam.
  2. Method 2. Create a licensed mailbox (Exchange Online 1 is the most cost-effective plan for your requirements). This allows you to utilize the mailbox for SMTP auth programmatically without any spam issues.

In either method, you will have to create an Exchange mail transport rule, as shown in the below example.

The email transport rule(s) can be used in accordance with an Outlook-based signature which will inform recipients that this is a no-reply and non-monitored mailbox.

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