In Windows 10/11 as well as in Windows Server 2016/2019/2022 you may face an issue with the explorer.exe process crashing and restarting occasionally. This how-to article provides guidance on how to fix explorer.exe crashes in Windows.
Follow the steps below to fix explorer.exe crashes in Windows.
- Run disk health checks in Windows.
- Run a full anti-malware check with your third party anti-malware tool, Windows Defender and ideally with the latest version of Microsoft malicious software removal tool: https://www.microsoft.com/en-us/download/details.aspx?id=9905.
- Check the Windows registry health by following instructions from the following articles.
- Make use of the Nirsoft tool for extensions removal. This regards any third-party apps which could tamper with explorer.exe causing it to crash. You should combine these checks with Process Monitor traces from the affected machine(s).
- Check all Explorer.exe settings and ensure these do not tamper with another third-party application you are using
- Ensure that the crashes are not occuring due to multi-monitor setup and HDMI devices. Try to work in a single-monitor setup without HDMI devices and see if you can still replicate the issue.
- Ensure that you install the latest graphics driver updates from your software vendor.
- If you are using Citrix or another VDI environment, review the following KB articles and apply fixes, if any of these cases applies to your environment.
- https://support.citrix.com/article/CTX107825/how-to-disable-citrix-api-hooks-on-a-perapplication-basis and https://support.citrix.com/article/CTX216907/disable-ctx-hooks-perapplication-based-on-when-the-excluded-image-doesnt-work
- If all else fails, create a clean Windows profile or finally re-install Windows on your affected machine(s).