You notice the following error in the Citrix Storefront server event logs: “Gateway data from the request and the authentication token are not matching”. This however does not necessarily mean that there will be an end-user issue when launching a Citrix VDA resource.
Carry out the following steps:
- Confirm that “Authentication Method” in enabled on both “Authentication” as well as “Receiver for Web” node in StoreFront.
- In StoreFront > NetScaler Gateway node > Change General Settings, remove the SNIP/MIP (unless it is necessary).
- If using single FQDN for StoreFront and NetScaler Gateway, ensure that the internal beacon is configured instead of using Service Address.
- Navigate to Store and select Configure Store settings > Advanced Settings. Once there you uncheck Require token consistency option as shown below.
You can find more detailed guidance and step-by-step procedures for analyzing and troubleshooting Citrix Virtual Apps and Desktops organized by category in my Citrix Virtual Apps and Desktops Troubleshooting e-book.