How to resolve Microsoft RDP connection black screen

Table of Contents

Case #

Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.

Solution #

There are numerous potential root causes for the above issue with their respective solutions. Refer to the following article for step-by-step troubleshooting: .

General prevention tasks include the following:

  • Disable bitmap caching for your RDP connections
  • Confirm RDP account has full administrative rights on remote system
  • Access the remote computer using consistent resolution – Full screen may help
  • Confirm both systems' video drivers are up to date

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