How to resolve Microsoft RDP connection black screen


Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.


There are numerous potential root causes for the above issue with their respective solutions. Refer to the following article for step-by-step troubleshooting: .

General prevention tasks include the following:

  • Disable bitmap caching for your RDP connections
  • Confirm RDP account has full administrative rights on remote system
  • Access the remote computer using consistent resolution – Full screen may help
  • Confirm both systems’ video drivers are up to date

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