How to resolve Outlook issue “Contacting the server for information”

Table of Contents

Case #

You are using Microsoft Outlook client (or any other Microsoft 365 application such as Excel) and you receive the following popup message “Contacting the server for information”.

Office message: Contacting the server for more information

Solution #

This occurs because the Microsoft Outlook client er Microsoft 365 application such as Excel) is trying to contact a remote resource and there is an issue with contacting the remote location. The remote resource can be a file repository, an email server, a printer, or an Internet location. You should consult the following Microsoft support article for all possible solutions and workarounds:

Also if your Microsoft Outlook client performance and responsiveness is persistently slow, you should review the following best practice article for implementing Office 365 in slow network locations:

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